PRIVACY POLICY

Last updated: 2026-05-19

1. Introduction

This Privacy Policy describes how FIDELIA, a company registered at 7-872 de la Cité-des-Jeunes, Saint-Lazare, QC, J7T 2B5 (« We », « Our » or « Us »), collects, uses, processes, shares, and protects the personal information of users (« Users » or « You ») when using our website accessible at https://fideliavet.ca/ (« Site »). This policy is designed in accordance with Law 25 on the protection of personal information in Canada, hereinafter referred to as « the Law ».

2. Collection of Personal Information

We collect personal information in various ways, including when You visit our Site, register on the Site, fill out a form, place an order, respond to a survey, communicate with Us, or interact with Our services. Personal information collected may include, but is not limited to, Your name, address, email address, phone number, payment information, and personal preferences.

3. Use of Personal Information

The personal information collected may be used for the following purposes:

• Provide, operate and maintain Our services, including order processing and management of Your account.
• Personalize Your experience on the Site and provide You with relevant content.
• Communicate with You, including responding to Your inquiries and providing You with information about Our products, services and promotions.
• Improve Our products, services and Site features based on Your feedback and suggestions.
• Administer surveys, contests, promotions or other similar activities.

4. Sharing of Personal Information

We do not sell, rent or market Your personal information to third parties. However, We may share Your information with third-party service providers and business partners acting on Our behalf and in accordance with Our instructions, such as hosting, payment processing and communication services.

5. Protection of Personal Information

We take appropriate technical, administrative and physical measures to protect Your personal information against unauthorized access, disclosure, alteration or destruction. This includes securing data during collection, transmission and storage.

6. Cookies and Similar Technologies

We may use cookies, web beacons and other similar technologies to collect information about Your use of the Site. These technologies help Us improve the functionality of the Site, personalize Your experience and analyze the way You interact with Us.

7. Your Choices

You have the right to choose how Your personal information is collected, used and shared. You can manage Your communication preferences by unsubscribing from promotional communications or by modifying Your account settings.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on the Site and the date of the last update will be indicated at the top of the Policy.

9. Contact Us

For any questions regarding this Privacy Policy, please contact Us at: Info@fideliavet.com

GENERAL TERMS AND CONDITIONS OF USE

Date of last update: 2026-05-19

Welcome to the website of FIDELIA. (hereinafter referred to as « the Site »). Please read these General Terms and Conditions of Use (hereinafter referred to as T&Cs) carefully before using the Site.

1. Acceptance of the General Terms and Conditions of Use

By accessing or using the Site, you agree to comply with these T&Cs. If you do not accept these T&Cs, please do not use the Site.

2. Changes to the General Terms and Conditions of Use

AP Toitures & Fils Inc. reserves the right to modify these T&Cs at any time. Changes will take effect upon publication on the Site. It is your responsibility to regularly review the T&Cs to be aware of any changes.

3. Use of the Site

User account: To access certain parts of the Site, you may need to create a user account. You are responsible for the confidentiality of your account information and all activities that occur under your account.

4. Intellectual Property

The content of the Site, including but not limited to texts, graphics, images, videos, logos and trademarks, is the property of FIDELIA. or its licensors and is protected by intellectual property laws.

5. Limitation of Liability

The Site is provided « as is » and FIDELIA. does not guarantee the accuracy, reliability or completeness of its content. FIDELIA. shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages resulting from the use or inability to use the Site.

6. Applicable Law

These T&Cs are governed by the laws of Canada and any dispute arising from these T&Cs will be subject to the exclusive jurisdiction of the courts of Canada.

7. Contact

If you have any questions or concerns regarding these T&Cs, please contact us at: Info@fideliavet.com